Last updated: September 5, 2026
At Melo, we want you to be satisfied with your order. Because Melo products are consumable products, we are unable to accept returns of products that have been opened, used, or otherwise had their original packaging or seal compromised.
Returns
We accept return requests within 30 days of delivery, provided that:
- The product is unopened, unused, and in its original sealed packaging.
- The product and packaging are in the same condition in which they were received.
- You provide proof of purchase or your order number.
For eligible returns due to a change of mind or another reason not caused by an error on our part, the customer is responsible for all return delivery or shipping costs.
Original delivery or shipping charges are non-refundable.
Please do not send a product back without first contacting us and receiving return instructions.
Non-Returnable Items
For health, hygiene, and safety reasons, we cannot accept returns or provide refunds for:
- Opened or used Melo products.
- Products with damaged, removed, or broken seals or packaging after delivery.
- Individual strips or partially used boxes.
- Products returned more than 30 days after delivery.
- Products not in their original condition or packaging.
Damaged, Defective, or Incorrect Orders
Please inspect your order when you receive it.
If your order arrives damaged, defective, or incorrect, contact us as soon as possible at melostrips@gmail.com or via WhatsApp at +961 79 094 574. Please include your order number and clear photos showing the issue.
If we confirm that the product was damaged, defective, or incorrectly supplied, we will arrange an appropriate replacement or refund at no additional delivery cost to you.
Refunds
Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method, where applicable. Processing times may vary depending on your payment provider.
For orders paid using cash on delivery, any approved refund will be arranged with the customer using an available refund method.
Delivery or shipping charges are not refundable unless the return is the result of an incorrect, damaged, or defective order supplied by us.
Cancellations
If you need to cancel an order, contact us at melostrips@gmail.com or via WhatsApp at +961 79 094 574 as soon as possible.
We will attempt to cancel the order if it has not yet been processed or dispatched. Once an order has been dispatched, it cannot be cancelled and must follow the return conditions described above.
Exchanges
We do not offer direct exchanges for change-of-mind purchases. If your unopened product qualifies for a return, you may return it according to this policy and place a new order.
If you received an incorrect or defective product, contact us and we will assist you directly.
Contact Us
For any return, refund, damaged order, or cancellation questions, contact us at:
Email: melostrips@gmail.com
WhatsApp: +961 79 094 574
Location: Lebanon
