Shipping Policy
Last updated: September 5, 2026
At Melo, we aim to get your order to you as quickly and smoothly as possible. Orders are delivered through third-party local delivery partners, and delivery times may vary depending on your location and circumstances affecting the courier.
Order Processing
Once your order has been confirmed, we will prepare it for dispatch as soon as reasonably possible.
You will receive any available order or delivery updates using the contact information provided when placing your order.
Please make sure your name, phone number, and delivery address are complete and accurate when placing your order.
Estimated Delivery Time
Our target delivery time is approximately 3–4 business days after dispatch.
This timeframe is an estimate and is not guaranteed. Delivery times may occasionally be longer due to circumstances outside Melo's reasonable control, including courier delays, high order volumes, weather conditions, holidays, transportation disruptions, or other unforeseen circumstances.
Delivery Partners
Melo uses third-party local delivery companies to fulfill orders.
Once an order has been handed to the delivery partner, the timing of the final delivery may depend on the courier's operations and the customer's availability.
We will, however, do our best to assist you if there is an unusual delay or delivery problem.
Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us at melostrips@gmail.com or via WhatsApp at +961 79 094 574 with your order number.
We will check the available delivery information and work with our delivery partner where necessary to determine the status of your order.
Our 20-Day Delivery Promise
We don't think you should have to wait indefinitely for your Melo.
If your order has not been delivered within 20 days after dispatch, please contact us.
Once we verify that the order has been delayed for more than 20 days for reasons attributable to the delivery process, Melo will provide two complimentary boxes with your order or arrange for them to be provided separately, at no additional product cost to you.
This complimentary-box policy does not apply where the delay was primarily caused by circumstances attributable to the customer, including:
- Providing an incorrect or incomplete delivery address.
- Providing incorrect contact information.
- Repeatedly being unavailable to receive the order.
- Refusing or failing to accept delivery.
- Requesting that delivery be postponed.
- Other circumstances reasonably outside the control of Melo and its delivery partners.
Melo may request delivery or tracking information before confirming eligibility for the complimentary boxes.
Lost Orders
If tracking or our delivery partner indicates that an order may have been lost, please contact us.
We will investigate the issue with the delivery partner and, where appropriate, arrange a replacement or another suitable resolution.
Lost orders will be assessed separately from the 20-day delayed-delivery compensation described above.
Incorrect or Damaged Orders
Please inspect your order when it arrives.
If you receive the wrong product or your order arrives damaged, contact us as soon as possible at melostrips@gmail.com or via WhatsApp at +961 79 094 574 with:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging where applicable.
Once the issue is verified, we will arrange an appropriate replacement or refund in accordance with our Return and Refund Policy.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact information.
If an order cannot be delivered because the information supplied at checkout was incorrect or incomplete, additional delivery charges may apply if the order needs to be sent again.
Shipping and Delivery Charges
Any applicable delivery charge will be displayed at checkout before you complete your purchase.
From time to time, Melo may offer free delivery promotions or free delivery above a specified order value. Any conditions associated with such an offer will be displayed on our website or at checkout.
Contact Us
For questions about your order or delivery, please contact:
Melo
Email: melostrips@gmail.com
WhatsApp: +961 79 094 574
Location: Lebanon
