Terms of Service

Last updated: September 5, 2026

These Terms of Service govern your use of the Melo website and your purchase and use of products offered through our store. Throughout these Terms, the terms “Melo,” “we,” “us,” and “our” refer to Melo.

By visiting our website, placing an order, purchasing a product, or otherwise using our services, you agree to these Terms of Service. Please read them carefully before using our website or purchasing our products.

1. Online Store Terms

By using our website and purchasing our products, you confirm that you are legally permitted to enter into purchases in your jurisdiction or have the necessary consent to do so.

You may not use our products, website, or services for any unlawful or unauthorized purpose.

You must not attempt to interfere with, damage, disrupt, or gain unauthorized access to our website, systems, or services.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, quantities, pricing, and other information displayed on our website are accurate.

However, product packaging, appearance, or other details may occasionally vary from images displayed online.

Please review the product packaging, ingredient information, directions for use, warnings, and other information provided with the product before use.

3. Caffeine and Product Use

Certain Melo products, including Melo Caffeine Strips, contain caffeine.

Customers are responsible for reviewing the product information and using the product according to the directions and warnings provided on its packaging.

Individual responses to caffeine and other ingredients may vary. Customers should consider their total daily caffeine intake from Melo and other sources.

Melo products are not intended to diagnose, treat, cure, or prevent any disease.

If you are pregnant or breastfeeding, under the recommended age stated on the product, sensitive to caffeine, taking medication, or have a medical condition that may be affected by caffeine or any ingredient in the product, you should seek appropriate professional medical advice before use.

Do not exceed the recommended serving or usage instructions stated on the product packaging.

4. Orders

We reserve the right to accept, decline, limit, or cancel an order where reasonably necessary, including in cases involving:

• Suspected fraud or unauthorized transactions.
• Incorrect product or pricing information.
• Product unavailability.
• Delivery limitations.
• Misuse of promotions or discount codes.
• Orders that appear intended for unauthorized resale.

If payment has already been collected for an order that we cancel, we will arrange an appropriate refund.

You agree to provide accurate and complete information when placing an order, including your name, phone number, email address, and delivery information.

5. Prices and Payment

Prices displayed on our website are subject to change without notice.

The price applicable to your purchase will generally be the price displayed at the time your order is placed, subject to correction of genuine pricing or technical errors where permitted by applicable law.

Available payment methods will be shown during checkout.

You agree to provide current, complete, and accurate payment and billing information where required.

6. Promotions and Discounts

From time to time, Melo may offer promotional prices, bundles, discount codes, free delivery offers, or other promotions.

Promotions may be subject to additional conditions, including minimum purchase amounts, eligible products, geographical restrictions, or expiration dates.

Unless otherwise stated, promotions cannot be combined.

We reserve the right to modify or discontinue promotions, subject to orders already validly placed and applicable law.

7. Shipping and Delivery

Delivery times displayed or communicated by Melo are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

Our detailed delivery terms are provided in our Shipping Policy, which forms part of these Terms.

8. Returns and Refunds

Returns, refunds, cancellations, damaged products, and incorrect orders are governed by our Return and Refund Policy.

Because Melo products are consumable products, opened or used products generally cannot be returned for change-of-mind reasons.

Eligible unopened products may be returned subject to the conditions and timeframe stated in our Return and Refund Policy.

9. Intellectual Property

All content made available through the Melo website, including the Melo name, logos, branding, graphics, product designs, photographs, text, videos, website design, and other content, is owned by or licensed to Melo unless otherwise stated.

You may not reproduce, copy, distribute, sell, modify, commercially exploit, or otherwise use our intellectual property without our prior written permission, except where permitted by law.

10. Third-Party Services and Links

Our website may contain or use services, applications, payment providers, social media platforms, or links operated by third parties.

We are not responsible for the content, availability, privacy practices, or services of third-party websites or platforms that we do not control.

Your use of third-party services may also be governed by their own terms and policies.

11. Shopify

Our online store is hosted and supported by Shopify.

Your use of certain features of our store may therefore involve services provided by Shopify and other third-party service providers.

Information about how personal information is handled is provided in our Privacy Policy.

12. Prohibited Uses

You may not use our website or services:

• For unlawful or fraudulent purposes.
• To violate applicable laws or regulations.
• To infringe our intellectual property rights or those of another person.
• To transmit malware, viruses, or other harmful code.
• To collect or misuse another person's personal information.
• To interfere with the security or operation of the website.
• To attempt to gain unauthorized access to our systems.
• To place fraudulent orders or intentionally provide false information.

We may restrict or terminate access to our services where these Terms are materially violated.

13. Disclaimer

We aim to provide accurate information about Melo products and their intended use.

However, individual experiences and responses to our products may differ.

Product information provided through our website is for general informational purposes and should not be considered a substitute for professional medical advice where such advice is appropriate.

Nothing on our website should be interpreted as a guarantee of a particular health, wellness, energy, focus, or performance result.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Melo will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, services, or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

15. Privacy

Your submission and processing of personal information through our store is governed by our Privacy Policy.

Please review our Privacy Policy for information about how personal information is collected, used, processed, and disclosed.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, products, website, services, or legal requirements.

The updated Terms will be posted on our website with a revised “Last updated” date.

Your continued use of the Services following an update will be subject to the updated Terms, to the extent permitted by applicable law.

17. Governing Law

These Terms of Service and your use of the Melo website and services are governed by the applicable laws of Lebanon, without limiting any mandatory consumer rights that may apply to you under applicable law.

18. Contact Information

Questions regarding these Terms of Service may be sent to:

Melo
Email: melostrips@gmail.com
WhatsApp: +961 79 094 574
Location: Lebanon